Terms of Service

1. Acceptable Use Policy

When using our website and services, you agree to:

• • Provide accurate and complete information when booking services
• • Use our services only for lawful purposes and in accordance with these terms
• • Not misuse our services or interfere with their proper functioning
• • Respect the rights and dignity of our team members
• • Not attempt to gain unauthorized access to our systems or networks

2. Prohibited Activities

You may not use our services to:

• • Engage in any illegal or fraudulent activity
• • Harass, abuse, or harm our team members or other customers
• • Submit false or misleading information
• • Interfere with the security features of our website
• • Use automated systems to access our services without permission

3. Service Access Requirements

To use our cleaning services, you must:

• • Be at least 18 years of age or have parental consent
• • Provide valid contact information and property access details
• • Have the authority to grant access to the property requiring cleaning
• • Ensure the property is safe for our team to work in

4. Fair Usage Guidelines

Our services are designed for residential and commercial cleaning needs. Extremely hazardous conditions, properties with pest infestations, or situations requiring specialized cleaning beyond our standard services may require additional assessment and potentially incur additional charges or referral to specialized providers.

1. Service Bookings

When booking our services:

• • You agree to provide accurate information about the property and cleaning requirements
• • Bookings are confirmed once we have acknowledged your request
• • You must notify us of any changes at least 24 hours in advance when possible
• • Cancellation policies apply as outlined in your service agreement

2. Account Security

You are responsible for:

• • Keeping your contact information current and accurate
• • Notifying us immediately of any unauthorized use of your information
• • All activities that occur through your contact information or bookings

3. Service Suspension and Termination

We reserve the right to suspend or terminate services if you breach these terms, engage in abusive behavior toward our team, provide false information, fail to make timely payments, or create unsafe working conditions. You may cancel services at any time subject to the cancellation terms in your service agreement.

1. Service Uptime and Maintenance

We strive to provide reliable cleaning services according to agreed schedules. However, we may need to reschedule services due to extreme weather conditions, team member illness, emergencies, or other unforeseen circumstances. We will provide advance notice whenever possible and work with you to arrange alternative scheduling.

2. Service Areas and Availability

Our services are currently available in Birmingham and surrounding areas within the UK. Service availability may vary by location, and we reserve the right to decline service requests outside our operating areas or that exceed our capacity.

3. Geographic Restrictions

While we primarily serve the Birmingham area, we may expand our service areas over time. Properties requiring excessive travel time may incur additional charges, which will be discussed and agreed upon before service confirmation.

4. Service Modifications and Updates

We reserve the right to modify, update, or discontinue any aspect of our services with reasonable notice. This includes changes to service offerings, pricing structures, operating hours, and service areas. Changes to ongoing service agreements will be communicated in advance, and you will have the option to continue under new terms or terminate the service.

1. Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes related to learning about or booking our cleaning services. You may not copy, modify, distribute, sell, or exploit any content without our express written permission.

2. Trademarks

Clearview and our logo are trademarks of our company. You may not use these marks without our prior written consent. Any unauthorized use may violate trademark, copyright, and other laws.

3. User Content

If you submit reviews, testimonials, or other content to us, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, and display that content in connection with our business. You represent that you own or have permission to use any content you submit.